Optivo (202005497)
The complaint is about the landlords handling of the resident’s request for a fence.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (202008840)
The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.
Paragon Asra Housing Limited (202005466)
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
The Riverside Group Limited (202014886)
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
Sovereign Housing Association Limited (202012693)
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
Midland Heart Limited (202013436)
The landlord’s response to reports of a leak.
A2Dominion Housing Group Limited (202007051)
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
GreenSquareAccord Limited (202013559)
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
Orbit Group Limited (201912684)
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Metropolitan Housing Trust Limited (202004494)
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
Saxon Weald (202002242)
REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
Lambeth Council (201914204)
The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.
Orbit Group Limited (202006176)
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Southwark Council (202004203)
The resident complained about the landlord’s response to an ant infestation in the property.
Torus62 Limited (202008955)
The resident has complained about the landlord’s handling of the repair to their toilet.
A2Dominion Homes Limited (202010262)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.
Havering Council (202007890)
The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with the amount of compensation offered by the landlord and their dissatisfaction with the repairs appointment system.
Longhurst Group Limited (202002014)
The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.
Metropolitan Housing Trust Limited (202006509)
The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.
Clarion Housing Association Limited (202001842)
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Paradigm Housing Group Limited (202001376)
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
Sanctuary Housing Association (202006829)
The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.
Hackney Council (202005077)
The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.
Home Group Limited (201915622)
The resident complained about how the landlord handled their:
One Housing Group (202006720)
The complaint is about:
Leeds City Council (202005372)
The resident complained about the landlord’s response to repairs, following a number of leaks at the property.
Metropolitan Housing Trust Limited (201911461)
REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Believe Housing Limited (202005049)
The resident complained about the landlord’s response to repairs throughout their property.
Hammersmith and Fulham Council (202001827)
The resident complained about the landlord’s response to reports of mould at the property.
Haringey Council (202003052)
The resident complained about the landlord’s handling of their management transfer request.
Newham Council (202000455)
The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal complaint.
Orbit Group Limited (202004242)
The resident complained about the landlord’s handling of remedial works to the bathroom .
Connexus Housing Limited (202001558)
REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)