London & Quadrant Housing Trust (202208063)
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newlon Housing Trust (202013332)
The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202205611)
The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.
London & Quadrant Housing Trust (202207775)
The complaint is about the landlord's handling of repairs at the resident’s property.
London & Quadrant Housing Trust (202118374)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
London & Quadrant Housing Trust (202126700)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
Peabody Trust (202113293)
This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.
London & Quadrant Housing Trust (202007591)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.
London & Quadrant Housing Trust (202009492)
This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.
London & Quadrant Housing Trust (202123437)
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
Trafford Housing Trust Limited (202202308)
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
London & Quadrant Housing Trust (202107410)
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.
Newlon Housing Trust (202113337)
This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.
Bromsgrove District Housing Trust Limited (202126525)
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
London & Quadrant Housing Trust (202103815)
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202015494)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Trafford Housing Trust Limited (202100386)
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s …
Peabody Trust (202016218)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (201915332)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.
London & Quadrant Housing Trust (202114580)
The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling.
London & Quadrant Housing Trust (202118898)
The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.
London & Quadrant Housing Trust (202109210)
This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.
London & Quadrant Housing Trust (202105951)
The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.
Newlon Housing Trust (202125203)
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
London & Quadrant Housing Trust (202100735)
The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202011012)
The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.
Metropolitan Thames Valley Housing (202016312)
REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202101094)
This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.
Newlon Housing Trust (202103451)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.
London & Quadrant Housing Trust (202113369)
The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling.
Metropolitan Thames Valley Housing (202009910)
REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (202112089)
The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.
London & Quadrant Housing Trust (202017193)
The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
Metropolitan Thames Valley Housing (202106427)
REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202102181)
This complaint is about the landlord’s handling of the capping of the resident’s gas meter.
Metropolitan Housing Trust Limited (202106201)
The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The associated complaint.
Metropolitan Housing Trust Limited (202009265)
This complaint is about the landlord’s handling of the resident’s request for an EWS1 form.
London & Quadrant Housing Trust (202111792)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.
London & Quadrant Housing Trust (202004153)
The complaint is about the landlord’s response to the resident’s reports of window disrepair.
London & Quadrant Housing Trust (202112708)
The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.
London & Quadrant Housing Trust (202101738)
The complaint is about the landlord’s decision to increase rent payments following an IT error.
Peabody Trust (202107980)
The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.
Peabody Trust (201901683)
The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).
Metropolitan Housing Trust Limited (202100394)
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.
London & Quadrant Housing Trust (202009794)
The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.
London & Quadrant Housing Trust (202103687)
The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of compensation offered by the landlord to the resident.
Metropolitan Housing Trust Limited (202015484)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)