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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "tenancy" × Year: 2021 × Outcome: Maladministration ×

Showing 6 of 18,103 decisions matching "tenancy"

Decisions

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Torus62 Limited (202015133)

8 Nov 2021 Case 202015133 Maladministration Financial

The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water charges, and its handling of enquiries about these letters and the subsequent complaint.

Read the original Housing Ombudsman decision via the title.

Wandsworth Council (202002164)

30 Apr 2021 Case 202002164 Maladministration Local Authority / ALMO or TMO

The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had paid since the start of her tenancy. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Waltham Forest Council (202009252)

26 Feb 2021 Case 202009252 Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202006083)

22 Feb 2021 Case 202006083 Maladministration Occupancy Rights

The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202003506)

22 Jan 2021 Case 202003506 Maladministration

The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.

Read the original Housing Ombudsman decision via the title.

Axiom Housing Association Limited (202002115)

14 Jan 2021 Case 202002115 Maladministration Old Property Condition categories

The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)