Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202439478 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 30 July 2026 Background The resident lives with her three children, one of whom had asthma […]
Decision Case ID 202421746 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 July 2026 Background The resident complained in April 2024 about damp and […]
Decision Case ID 202507009 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 August 2026 Background The resident has reported antisocial behaviour (ASB) including criminal activity from a […]
Decision Case ID 202404776 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 June 2026 Background The resident reported repairs to her […]
Decision Case ID 202519087 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident lives in a flat with […]
Decision Case ID 202407751 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority Occupancy Secure Tenancy Date 28 May 2026 Background The resident lives at the property with her children, and […]
Decision Case ID 202413942 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident raised concerns about the […]
Decision Case ID 202446740 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 May 2026 Background The landlord installed a new bathroom […]
Decision Case ID 202535597 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 27 May 2026 Background The resident reported to the landlord sink blockages in […]
Decision Case ID 202445243 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority Occupancy SecureTenancy Date 27 May 2026 Background The resident reported antisocial behaviour (ASB) from neighbours to her landlord in […]
Decision Case ID 202453314 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident and his wife (referred […]
Decision Case ID 202341851 Decision type Investigation Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background The resident reported damp and […]
Decision Case ID 202502362 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background The resident has complained about […]
Decision Case ID 202532414 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background In September 2025, the landlord’s […]
Decision Case ID 202440505 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 May 2026 Background The resident reported mice in the property in July 2023. The landlord […]
Decision Case ID 202504083 Decision type Investigation Landlord Wiltshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives in a ground floor flat. […]
Decision Case ID 202342503 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 May 2026 Background In 2022, the resident reported on […]
Decision Case ID 202424463 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 15 May 2026 Background The resident signed her tenancy agreement with a previous landlord which […]
Decision Case ID 202424318 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure tenancy Date 12 May 2026 Background The resident lives in a first-floor flat. He was unhappy […]
Decision Case ID 202528849 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 May 2026 Background The resident lived in supported housing. […]
Decision Case ID 202501018 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 May 2026 Background The resident is vulnerable because of […]
Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident lives in property that has been split into flats. They have […]
Decision Case ID 202542993 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident’s complaint concerns delays in the replacement of a communal […]
Decision Case ID 202448140 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 1 May 2026 Background Following the completion of works to resolve damp and mould in the […]
Decision Case ID 202424231 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about various maintenance issues in her home, […]
Decision Case ID 202520372 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives at the property with her 2 […]
Decision Case ID 202453391 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident has repeatedly reported water […]
Decision Case ID 202541121 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In February 2025, the resident […]
Decision Case ID 202346606 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In October 2023, the resident complained […]
Decision Case ID 202527577 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident first reported mould in […]
Decision Case ID 202513471 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident has been a tenant of the landlord since 2019. She […]
Decision Case ID 202525255 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives at the property with her […]
Decision Case ID 202417008 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident has lived in a three […]
Decision Case ID 202529241 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in the property […]
Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident was the landlord’s tenant in a block (the block) which […]
Decision Case ID 202519700 Decision type Investigation Landlord Redditch Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident reported antisocial behaviour (ASB) to […]
Decision Case ID 202527520 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a first […]
Decision Case ID 202309773 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a property […]
Decision Case ID 202426038 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a one-bedroom ground floor flat. He […]
Decision Case ID 202451973 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 April 2026 Background The resident’s household has vulnerabilities due to […]
Decision Case ID 202514153 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background The resident has arthritis and her […]
Decision Case ID 202318429 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident has severely impaired sight and […]
Decision Case ID 202535492 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background In September 2025, the resident reported […]
Decision Case ID 202339841 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported that his front […]
Decision Case ID 202345070 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The complaint concerns the landlord’s […]
Decision Case ID 202441254 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident lives in a […]
Decision Case ID 202504153 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background In December 2024, a storm […]
Decision Case ID 202504920 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident reported issues with […]
Decision Case ID 202343576 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident has reported antisocial […]
Decision Case ID 202343837 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident became a tenant of […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |