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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "secure" × Year: 2023 × Outcome: Maladministration ×

Showing 4 of 18,103 decisions matching "secure"

Decisions

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Peabody Trust (202102403)

15 Dec 2023 Case 202102403 Maladministration Estate Management

The complaint is about the landlord’s handling of the resident’s request for it to secure its own access to the communal plant room. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Rooftop Housing Association Limited (202200131)

29 Nov 2023 Case 202200131 Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s handling of the resident’s reports of a broken window, a seized hot water tap, and that her kitchen was in a state of disrepair. The landlord’s handling of the resident’s reports that the main entrance door to the block of flats was insecure and …

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202207961)

27 Jun 2023 Case 202207961 Maladministration Estate Management

The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a secure parking space. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Thurrock Council (202102215)

10 Feb 2023 Case 202102215 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the residents reports of an insecure front door.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)