Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s boundaries. the Community Trigger review meeting, the decision that was …
The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.
The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.
REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |