Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202548189 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 1 September 2026 Background The resident signed a tenancy agreement for the property […]
Decision Case ID 202531799 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 August 2026 Background The resident lives in a block of flats and has […]
Decision Case ID 202439478 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 30 July 2026 Background The resident lives with her three children, one of whom had asthma […]
Decision Case ID 202444152 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 July 2026 Background The resident reported damp and mould in November 2023 and […]
Decision Case ID 202337553 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 July 2026 Background The resident’s representative complained that the landlord was not sending all the […]
Decision Case ID 202506813 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 July 2026 Background In late 2021, the resident reported mould around windows in the […]
Decision Case ID 202421746 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 July 2026 Background The resident complained in April 2024 about damp and […]
Decision Case ID 202507009 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 August 2026 Background The resident has reported antisocial behaviour (ASB) including criminal activity from a […]
Decision Case ID 202415967 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 June 2026 Background The property is a 1-bed flat on the first floor of a block. […]
Decision Case ID 202531549 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background The resident said a leak led to damp and mould in her […]
Decision Case ID 202541699 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 June 2026 Background 1. The resident has lived in the property since May 2024. […]
Decision Case ID 202544131 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 2 June 2026 Background The resident reported uneven paving in a communal area to the landlord […]
Decision Case ID 202526712 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident complained that the landlord had failed to address structural […]
Decision Case ID 202404776 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 June 2026 Background The resident reported repairs to her […]
Decision Case ID 202409519 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident, who is disabled, lives in a ground floor […]
Decision Case ID 202501751 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background In March 2025, the resident asked the landlord to remove […]
Decision Case ID 202532429 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 May 2026 Background The resident reported a leak from an overflow pipe in […]
Decision Case ID 202438780 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident reported that her garden fence was damaged on 4 March […]
Decision Case ID 202515680 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local authority Occupancy Assured tenancy Date 29 May 2026 Background The resident complained to the landlord about a wet […]
Decision Case ID 202519087 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident lives in a flat with […]
Decision Case ID 202444157 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background The resident complained to the landlord about […]
Decision Case ID 202329362 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 May 2026 Background The resident lives in a block and was burgled on 13 October […]
Decision Case ID 202408474 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 29 May 2026 Background The resident queried a service charge increase on 8 April 2024. […]
Decision Case ID 202501874 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background For ease of narration, this report will refer to “the […]
Decision Case ID 202407751 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority Occupancy Secure Tenancy Date 28 May 2026 Background The resident lives at the property with her children, and […]
Decision Case ID 202344015 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident reported cracks in the ceiling and safety […]
Decision Case ID 202408632 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident lives with her husband in a flat served […]
Decision Case ID 202413942 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident raised concerns about the […]
Decision Case ID 202529735 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 May 2026 Background The resident lives in a property managed by a tenancy […]
Decision Case ID 202345787 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident has reported antisocial behaviour (ASB) to the landlord […]
Decision Case ID 202324607 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident moved to the property by way of mutual […]
Decision Case ID 202446740 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 May 2026 Background The landlord installed a new bathroom […]
Decision Case ID 202410185 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 May 2026 Background The resident lives in a ground floor […]
Decision Case ID 202535597 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 27 May 2026 Background The resident reported to the landlord sink blockages in […]
Decision Case ID 202445243 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority Occupancy SecureTenancy Date 27 May 2026 Background The resident reported antisocial behaviour (ASB) from neighbours to her landlord in […]
Decision Case ID 202408355 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident paid for an additional gate key fob, which was […]
Decision Case ID 202534120 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 August 2026 Background During August 2023 the resident’s bedroom ceiling collapsed. The landlord carried […]
Decision Case ID 202534476 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 May 2026 Background The resident reported heating issues, then a leak resulting in […]
Decision Case ID 202450569 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident told the landlord that the asbestos in her home […]
Decision Case ID 202528228 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 22 May 2026 Background The resident lives in a third floor flat. The landlord […]
Decision Case ID 202429967 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 May 2026 Background On 24 June 2023, the resident asked […]
Decision Case ID 202406849 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident lived with her adult daughter, who has […]
Decision Case ID 202527715 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident lives in a 2-bedroom flat with her […]
Decision Case ID 202526586 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background During June 2025 the resident emailed the landlord to raise concerns […]
Decision Case ID 202504412 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The landlord failed to reposition a bedroom radiator for […]
Decision Case ID 202403321 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The property is a 2-bedroom house. The resident lived there with her […]
Decision Case ID 202453314 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident and his wife (referred […]
Decision Case ID 202440466 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Shared Ownership Date 21 May 2026 Background In July 2024, some months after moving in, the […]
Decision Case ID 202336752 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported a hole in her roof to […]
Decision Case ID 202341851 Decision type Investigation Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background The resident reported damp and […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |