East Midlands Housing Group Limited (202201886)
The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality of its associated works and communication. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
East Midlands Housing Group Limited (202121983)
REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
A2Dominion Housing Group Limited (202202700)
The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.
Anchor Hanover Group (202208627)
The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.
The Riverside Group Limited (202208736)
The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.
Jigsaw Homes Group Limited (202201661)
The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.
Southern Housing Group Limited (202206951)
The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.
Livv Housing Group (202103424)
The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
A2Dominion Housing Group Limited (202016099)
The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint.
Longhurst Group Limited (202119021)
The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring.
A2Dominion Housing Group Limited (202101199)
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.
Onward Group Limited (202203912)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
One Housing Group Limited (202115970)
The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs.
Longhurst Group Limited (202122364)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.
One Housing Group Limited (202123092)
The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.
One Housing Group Limited (202203260)
The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.
The Riverside Group Limited (202204382)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.
Walsall Housing Group Limited (202127405)
The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.
Walsall Housing Group Limited (202125063)
REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
A2Dominion Housing Group Limited (202013653)
The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.
Anchor Hanover Group (202202623)
The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.
A2Dominion Housing Group Limited (202127034)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Home Group Limited (202015188)
This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.
A2Dominion Housing Group Limited (202126092)
The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202110737)
The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.
Aster Group Limited (202112898)
The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202110871)
The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.
The Riverside Group Limited (202113445)
The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.
A2Dominion Housing Group Limited (202111942)
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
Platform Housing Group Limited (202120865)
The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.
Southern Housing Group Limited (202114639)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.
Muir Group Housing Association Limited (202127673)
The complaint is about the landlord’s handling of the gas safety check at the resident’s property.
A2Dominion Housing Group Limited (202123950)
The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.
Longhurst Group Limited (202111150)
The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.
Abri Group Limited (202121616)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Livv Housing Group (202113520)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen.
The Riverside Group Limited (202100881)
The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.
Longhurst Group Limited (202116735)
The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof.
East Midlands Housing Group Limited (202110368)
This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.
Orbit Group Limited (202011022)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs required to the roof at the property. Complaints handling.
The Riverside Group Limited (202118184)
The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint is also about the landlord’s complaints handling, in particular its response times.
Flagship Housing Group Limited (202102407)
REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing Group Limited (202017178)
This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns raised by the resident about estate services.
One Housing Group Limited (202110107)
The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.
A2Dominion Housing Group Limited (202114719)
The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.
Longhurst Group Limited (202108482)
The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202009687)
The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.
Places for People Group Limited (202107651)
The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint handling.
One Housing Group Limited (202014714)
The complaint is about the landlord’s: response to the resident’s request for information relating to the service charge accounts. communication regarding the service charge accounts, and its handling of the formal complaint.
Anchor Hanover Group (202114698)
The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)