One Housing Group Limited (202100246)
The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing Group Limited (202015874)
The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.
Southern Housing Group Limited (202009095)
The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. Threats to kill by tenant B. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202106187)
The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing an insurance claim.
Whitefriars Housing Group Limited (202004594)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos in her kitchen. the associated complaint handling.
Abri Group Limited (202003525)
The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.
Home Group Limited (202016837)
The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has also been investigated.
Anchor Hanover Group (202101483)
REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
One Housing Group Limited (202103557)
The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to 2017.
Settle Group (202101656)
The complaint is about the landlord’s handling of reports of damp and mould at the property.
A2Dominion Housing Group Limited (202001273)
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken in her home and damage to her belongings.
Southern Housing Group Limited (202010169)
The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.
One Housing Group Limited (202013584)
The complaint is about the level of compensation the landlord offered the resident following a leak into her property.
Home Group Limited (202002972)
The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.
One Housing Group Limited (202004807)
The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.
The Riverside Group Limited (202007063)
The complaint is about the landlord’s response to concerns that were raised about staff conduct.
One Housing Group Limited (202002660)
The complaint is about:
One Housing Group Limited (202006022)
The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.
Orbit Group Limited (202001893)
The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay in responding to reports of damp and mould caused by …
A2Dominion Housing Group Limited (201905765)
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
Southern Housing Group Limited (202010510)
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.
Orbit Group Limited (201906190)
REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Great Places Housing Group Limited (201913746)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Anchor Hanover Group (202008755)
The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.
Jigsaw Homes Group Limited (202007735)
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
A2Dominion Housing Group Limited (201905377)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
The Riverside Group Limited (201909546)
The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.
Gentoo Group Limited (201813223)
The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.
A2Dominion Housing Group Limited (202007934)
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.
Bernicia Group Limited (201905757)
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
Flagship Housing Group Limited (202005674)
The resident complained about the landlord’s response:
Grand Union Housing Group Limited (201913972)
The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and back communal entry doors requiring replacing as they did not …
One Housing Group Limited (202000092)
The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.
The Riverside Group Limited (202001482)
The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.
Orbit Group Limited (201905931)
The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.
East Midlands Housing Group Limited (202001018)
The resident complains about the landlord’s response to his reports of damp and mould in the property.
The Riverside Group Limited (201909268)
The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of a leak through her bedroom ceiling.
One Housing Group (202003763)
REPORT COMPLAINT 202003763 One Housing Group 14 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
One Housing Group (201911422)
The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation to the service charges for the period 2018 to 2019. the landlord’s complaint handling.
Great Places Housing Group Limited (202000780)
REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)