Birmingham City Council (202113825)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Birmingham City Council (202121986)
REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]
Kingston upon Hull City Council (202125791)
The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
Lambeth Council (202208360)
The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns.
Birmingham City Council (202123521)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. …
Manchester City Council (202101585)
The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.
East Devon District Council (202210793)
The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.
Basildon Borough Council (202112531)
The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.
Tamworth Borough Council (202128565)
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
London Borough of Hackney (202114761)
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Norwich City Council (202103925)
The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication with the resident in relation to the damp and mould in the property.
Westminster City Council (202016964)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.
Sandwell Metropolitan Borough Council (202107285)
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
Southwark Council (202111944)
The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. The landlord’s response to the resident’s concerns about the provision of a concierge service. The landlord’s response to the resident’s assertion that she had not been receiving the window cleaning …
Camden Council (202105321)
The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.
Ashfield District Council (202203316)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Brighton and Hove City Council (202202555)
The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.
Waverley Borough Council (202205045)
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.
Leeds City Council (202111464)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
East Riding of Yorkshire Council (202115738)
The complaint is about the landlord’s handling of the resident’s request for an extension.
Epping Forest District Council (202206787)
The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.
Redditch Borough Council (202102751)
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
Haringey London Borough Council (202202745)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
East Suffolk Council (202206499)
The complaint concerns how the landlord handled the replacement of the windows in the property.
Westminster City Council (202012451)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.
Wolverhampton City Council (202123355)
The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.
Hinckley and Bosworth Borough Council (202109753)
The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.
Brentwood Borough Council (202203645)
The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.
Southwark Council (202119848)
The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.
Norwich City Council (202115493)
The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.
Lambeth Council (202116411)
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
Hammersmith and Fulham Council (202204229)
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
Hammersmith and Fulham Council (202202575)
The complaint is about the landlord’s response to reports of faulty windows by the resident.
Wolverhampton City Council (202205867)
The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling.
Slough Borough Council (202111254)
This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal of an asbestos shed roof; the resident’s concerns about mould …
Haringey London Borough Council (202201601)
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
Southwark Council (202125127)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.
North Northamptonshire Council (202109405)
This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.
Royal Borough Of Greenwich (202123777)
REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Dacorum Borough Council (202121576)
The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.
Cambridge City Council (202203164)
The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.
Hammersmith and Fulham Council (202116417)
The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint.
Lewisham Council (202120613)
The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom.
Chesterfield Borough Council (202005710)
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Lambeth Council (202100617)
The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is about the management of the complaint.
Hammersmith and Fulham Council (202112783)
This complaint is about the landlord’s handling of the resident’s move following a fire at her property.
Basildon Borough Council (202203138)
The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.
Crawley Borough Council (202200784)
The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.
Lambeth Council (202012031)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour.
Southwark Council (202111047)
The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)