Southwark Council (202109904)
The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Haringey Council (202101167)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
North Tyneside Council (202009313)
The complaint is about the resident’s Gas Safety inspection on 2 April 2020.
Birmingham City Council (202013786)
The resident has complained about the landlord’s handling of repairs to her property.
Camden Council (202016028)
The complaint is about: The landlord’s handling of planned works. The cost of the planned works.
Hammersmith and Fulham Council (202105218)
The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.
Tendring District Council (202101347)
The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.
Hammersmith and Fulham Council (202017220)
This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.
Birmingham City Council (202010756)
The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the property whilst the landlord was undertaking adaptation repair works. The Astro turf at the property whilst the landlord was undertaking adaptation repair works.
Welwyn Hatfield Borough Council (202003333)
The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Hackney Council (202005813)
The complaint is about the landlord’s response to the resident’s reports of repairs in the property.
Brighton and Hove City Council (202006311)
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling.
Norwich City Council (201914385)
This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.
Leicester City Council (201909564)
The resident complains about the landlord’s handling of a number of repairs at the property.
Southwark Council (202010934)
The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at their shared entrance. The resident’s associated complaint.
Lambeth Council (201910159)
The resident has complained about the landlord's handling of various repair reports in particular: Repairs to her windows. Repairs to her front door. Repairs to remedy poor external drainage and a collapsed kitchen underfloor pipe. The resident has complained about the landlord’s handling of her complaint. The Ombudsman has also …
Lambeth Council (202006404)
The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her subsequent formal complaint. The Ombudsman has also considered the landlord’s record keeping.
Lambeth Council (202007286)
The resident complains about the landlord’s: Response to her reports of repairs at the property. Response to her reports of a pest control issue. Handling of the complaint. The Ombudsman has also considered the landlord’s record keeping.
Lambeth Council (202104783)
The leaseholder complains about the landlord’s handling of his application for consent to carry out alterations to the property.
Lambeth Council (202107314)
The resident complaints about the landlord’s handling of: the installation of a shower head and water pump, and; boiler repairs. He also complains about handling of the formal complaint and the level of compensation offered by the landlord. The Ombudsman has also considered the landlord’s record keeping.
Westminster City Council (202106311)
The complaint is about the landlord’s handling of repairs to a fire door in the basement of the resident’s building, and the level of compensation offered by it to him for delaying this.
Tower Hamlets Council (202102736)
The complaint is about the landlord’s decision to ask the resident to remove CCTV.
Westminster City Council (202108189)
The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. The associated complaint.
Lewisham Council (202105873)
The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated complaint.
Leeds City Council (202007388)
The complaint is about the landlord’s response to the resident’s request for repairs at the property.
Birmingham City Council (202011553)
The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the rear door at the property. The landlord’s complaints handling has also been investigated.
Southwark Council (202017488)
This complaint is about the landlord’s response to ongoing mould and damp issues at the property.
Westminster City Council (201914122)
The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home.
Hammersmith and Fulham Council (202012991)
The complaint is about the level of compensation which the landlord offered for its acknowledged service failure in its response to the resident’s report of repairs in the kitchen. The complaint is about the complaint handling.
Sheffield City Council (201903587)
The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has also been investigated.
Southwark Council (202109562)
The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the resident’s complaint.
Crawley Borough Council (202006821)
This complaint is about how the landlord handled arrears on the resident’s rent account.
Havering Council (202101048)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s response to the resident’s concerns about redecoration and refurbishment works in communal areas of his building. The landlord’s handling of the associated complaint.
Bassetlaw District Council (202011591)
The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response to concerns raised by the resident in relation to: The conduct of its operatives and Covid-19 safety. Damage to goods within the property. The landlord’s handling of the resident’s formal …
Haringey Council (202100755)
REPORT COMPLAINT 202100755 Haringey Council 5 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Lambeth Council (201907737)
The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling of his formal complaints about the matter.
Birmingham City Council (202105351)
The complaint is about the landlord's handling of repairs to the resident's gas fire.
Ealing Council (201910837)
The complaint is about the landlord’s response to the resident’s reports about:
Slough Borough Council (202014280)
The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.
Waltham Forest Council (202015034)
The complaint is about the landlord’s handling of concerns the complainant raised about succession rights.
Hammersmith and Fulham Council (202013981)
The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her.
Haringey Council (202007715)
This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs needed to her property; the related complaint.
Leeds City Council (201914467)
The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.
Lambeth Council (201914310)
This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related complaint.
Islington Council (202015622)
The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response to her subsequent formal complaint about the matter.
Westminster City Council (202009817)
The resident complains about the landlord’s response to her claim for a discretionary disturbance payment, and her subsequent formal complaint about the matter.
Camden Council (202011960)
This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the lower ground access area. This complaint is also about the …
Islington Council (202108137)
The complaint is about the landlord’s response to the resident’s request for repairs to her garden.
Brent Council (202013798)
The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property.
Darlington Borough Council (202012091)
The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)