Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "council" × Year: 2020 × Outcome: Maladministration ×

Showing 8 of 18,103 decisions matching "council"

Decisions

Most recent first

Sandwell Metropolitan Borough Council (201912989)

23 Dec 2020 Case 201912989 Maladministration Information and data management

The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.

Read the original Housing Ombudsman decision via the title.

Brentwood Borough Council (201915056)

22 Dec 2020 Case 201915056 Maladministration Local Authority / ALMO or TMO

The complaint is about how the landlord handled a boundary issue relating to the resident’s property.

Read the original Housing Ombudsman decision via the title.

Folkestone & Hythe District Council (201914464)

18 Dec 2020 Case 201914464 Maladministration

The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.

Read the original Housing Ombudsman decision via the title.

Waltham Forest Council (201912480)

10 Dec 2020 Case 201912480 Maladministration Managing Relations

The complaint refers to:

Read the original Housing Ombudsman decision via the title.

Lambeth Council (202003014)

9 Dec 2020 Case 202003014 Maladministration Information and data management

The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.

Read the original Housing Ombudsman decision via the title.

East Devon District Council (201912937)

7 Dec 2020 Case 201912937 Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]

Read the original Housing Ombudsman decision via the title.

Lambeth Council (202004208)

7 Dec 2020 Case 202004208 Maladministration

REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

Read the original Housing Ombudsman decision via the title.

Newham Council (201915965)

4 Dec 2020 Case 201915965 Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)