Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202548189 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 1 September 2026 Background The resident signed a tenancy agreement for the property […]
Decision Case ID 202444152 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 July 2026 Background The resident reported damp and mould in November 2023 and […]
Decision Case ID 202506813 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 July 2026 Background In late 2021, the resident reported mould around windows in the […]
Decision Case ID 202415967 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 June 2026 Background The property is a 1-bed flat on the first floor of a block. […]
Decision Case ID 202531549 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background The resident said a leak led to damp and mould in her […]
Decision Case ID 202541699 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 June 2026 Background 1. The resident has lived in the property since May 2024. […]
Decision Case ID 202526712 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident complained that the landlord had failed to address structural […]
Decision Case ID 202409519 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident, who is disabled, lives in a ground floor […]
Decision Case ID 202501751 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background In March 2025, the resident asked the landlord to remove […]
Decision Case ID 202532429 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 May 2026 Background The resident reported a leak from an overflow pipe in […]
Decision Case ID 202438780 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident reported that her garden fence was damaged on 4 March […]
Decision Case ID 202515680 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local authority Occupancy Assured tenancy Date 29 May 2026 Background The resident complained to the landlord about a wet […]
Decision Case ID 202344015 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident reported cracks in the ceiling and safety […]
Decision Case ID 202345787 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident has reported antisocial behaviour (ASB) to the landlord […]
Decision Case ID 202324607 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident moved to the property by way of mutual […]
Decision Case ID 202408355 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident paid for an additional gate key fob, which was […]
Decision Case ID 202534120 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 August 2026 Background During August 2023 the resident’s bedroom ceiling collapsed. The landlord carried […]
Decision Case ID 202534476 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 May 2026 Background The resident reported heating issues, then a leak resulting in […]
Decision Case ID 202450569 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident told the landlord that the asbestos in her home […]
Decision Case ID 202406849 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident lived with her adult daughter, who has […]
Decision Case ID 202527715 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident lives in a 2-bedroom flat with her […]
Decision Case ID 202526586 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background During June 2025 the resident emailed the landlord to raise concerns […]
Decision Case ID 202504412 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The landlord failed to reposition a bedroom radiator for […]
Decision Case ID 202403321 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The property is a 2-bedroom house. The resident lived there with her […]
Decision Case ID 202336752 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported a hole in her roof to […]
Decision Case ID 202535463 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 May 2026 Background The resident has complained about the landlord’s response to concerns […]
Decision Case ID 202524211 Decision type Investigation Landlord Leeds Federated Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background During the period 2023 to 2025 the resident contacted […]
Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 May 2026 Background The resident moved into a newly built sixth-floor flat […]
Decision Case ID 202503448 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives in a 3-storey new build […]
Decision Case ID 202539912 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported a leak into her property on several occasions. […]
Decision Case ID 202444535 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a block of flats. After a fire alarm […]
Decision Case ID 202402182 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported a roof leak in January 2024. The landlord arranged […]
Decision Case ID 202446072 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident is unhappy with the way the landlord responded […]
Decision Case ID 202418562 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident was dissatisfied that the landlord had not replaced her […]
Decision Case ID 202500537 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident and his wife have lived in their […]
Decision Case ID 202442752 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident reported damp and mould in her kitchen following […]
Decision Case ID 202517992 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident complained to the landlord in July 2025. She wanted […]
Decision Case ID 202226838 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 May 2026 Background The resident reported rats in the communal loft above […]
Decision Case ID 202437514 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident reported that an object had penetrated both panes of […]
Decision Case ID 202344005 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident is unhappy the landlord failed to act […]
Decision Case ID 202533699 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The complaint relates to the landlord’s handling of the disposal […]
Decision Case ID 202416258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background In June 2023 the resident reported damp and mould […]
The Decision Case ID 202532876 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident lives in a first-floor flat. His 2 front windows […]
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row […]
Decision Case ID 202526007 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 3-bedroom semi-detached house. At the time of […]
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
Decision Case ID 202437801 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported a leak in the bathroom, which […]
Decision Case ID 202346722 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a block of flats with a communal […]
Decision Case ID 202512030 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is a 1-bedroom ground floor flat in a converted mid-terraced […]
Decision Case ID 202532869 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported issues with damp, mould, and cold conditions in […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |