Great Places Housing Association (202010282)
The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157)
This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.
Poplar Housing And Regeneration Community Association Limited (202100940)
The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay to carrying out works regarding a kitchen fan and the landlord’s communication around this. The complaint is also about the landlord’s complaint handling.
Hexagon Housing Association Limited (202101844)
The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above.
Clarion Housing Association Limited (202107827)
The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.
Hyde Housing Association Limited (202103219)
The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202004086)
This complaint is about the landlord’s response to various repairs at the property.
Guinness Housing Association Limited (202109934)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB).
Wandle Housing Association Limited (201916149)
The complaint is about: The landlord’s response to the resident’s report of damp and mould in her bathroom, in relation to its offer of compensation. The landlord’s complaint handling.
Tuntum Housing Association Limited (202005850)
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) including noise and nuisance and harassment. The landlord’s complaint handling.
Sanctuary Housing Association (202012638)
The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sovereign Housing Association Limited (202106885)
The complaint is about the landlord’s handling of soundproofing to the resident’s home.
Clarion Housing Association Limited (202016236)
The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.
Clarion Housing Association Limited (202015630)
This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling.
Thames Valley Housing Association Limited (202102166)
This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it offered in response.
Hyde Housing Association Limited (202012954)
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.
Clarion Housing Association Limited (202012576)
REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Shepherds Bush Housing Association Limited (202005721)
REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202008559)
The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.
Hyde Housing Association Limited (202007775)
The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.
Pine Court Housing Association Limited (202016974)
The complaint concerns the landlord’s handling of the resident’s complaint about her housing transfer, antisocial behaviour, and customer service.
Sanctuary Housing Association (202007219)
The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. The landlord’s handling of their requests for a new back door.
Hyde Housing Association Limited (202100704)
The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.
Sovereign Housing Association Limited (202010817)
The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports of noise nuisance in relation to a neighbour’s dogs. The landlord’s complaint handling.
Christian Action (Enfield) Housing Association Limited (202103069)
The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.
Clarion Housing Association Limited (202000015)
The complaint is about the landlord’s response to the resident’s report of water contamination at the property.
Hyde Housing Association Limited (202000095)
The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.
Clarion Housing Association Limited (202010433)
The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.
Inquilab Housing Association Limited (202000804)
The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.
Bromford Housing Association Limited (202012170)
The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.
Guinness Housing Association Limited (202004732)
The resident complained about the landlord's response to:
Shepherds Bush Housing Association Limited (202014550)
The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.
Sanctuary Housing Association (202006890)
The complaint is about the landlord’s refusal to allow the resident to purchase the property.
Thames Valley Housing Association Limited (202008787)
The complaint was about the landlord's response to the resident's:
Guinness Housing Association Limited (202007002)
The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.
Thames Valley Housing Association Limited (202009548)
The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.
Apna Ghar Housing Association Limited (202005601)
The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the resident for the damaged door. The resident’s concerns about the …
Hyde Housing Association Limited (202012113)
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202013429)
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
Hexagon Housing Association Limited (202004092)
The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274)
The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.
Clarion Housing Association Limited (201908255)
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Islington and Shoreditch Housing Association Limited (201816716)
REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
English Rural Housing Association Limited (202006486)
The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.
Clarion Housing Association Limited (201912335)
The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.
Guinness Housing Association Limited (202005343)
The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.
Hyde Housing Association Limited (202006083)
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Clarion Housing Association Limited (201906262)
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)