Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202421746 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 July 2026 Background The resident complained in April 2024 about damp and […]
Decision Case ID 202408474 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 29 May 2026 Background The resident queried a service charge increase on 8 April 2024. […]
Decision Case ID 202529839 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 May 2026 Background During April 2025 the resident asked […]
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row […]
Decision Case ID 202526007 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 3-bedroom semi-detached house. At the time of […]
Decision Case ID 202424231 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about various maintenance issues in her home, […]
Decision Case ID 202429943 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident has experienced drainage blockage and […]
Decision Case ID 202514601 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives in a top floor […]
Decision Case ID 202513892 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The property is a maisonette within a block that receives a […]
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
Decision Case ID 202520372 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives at the property with her 2 […]
Decision Case ID 202453391 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident has repeatedly reported water […]
Decision Case ID 202541121 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In February 2025, the resident […]
Decision Case ID 202345701 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident has experienced issues about grounds […]
Decision Case ID 202400266 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives with her partner in […]
Decision Case ID 202346606 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In October 2023, the resident complained […]
Decision Case ID 202334996 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background In December 2023, the resident reported […]
Decision Case ID 202340811 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background In November 2023 the resident complained […]
Decision Case ID 202437801 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported a leak in the bathroom, which […]
Decision Case ID 202534314 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background During September 2025 the resident contacted the landlord to report […]
Decision Case ID 202527577 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident first reported mould in […]
Decision Case ID 202346722 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a block of flats with a communal […]
Decision Case ID 202416680 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 30 April 2026 Background The resident applied to succeed her late partner’s tenancy in December 2022. […]
Decision Case ID 202449626 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background This is a group complaint involving 55 residents who pay a variable […]
Decision Case ID 202512030 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is a 1-bedroom ground floor flat in a converted mid-terraced […]
Decision Case ID 202513471 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident has been a tenant of the landlord since 2019. She […]
Decision Case ID 202525255 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives at the property with her […]
Decision Case ID 202413836 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident was concerned about the landlord’s handling of repairs and […]
Decision Case ID 202532869 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported issues with damp, mould, and cold conditions in […]
Decision Case ID 202400257 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background On 1 March 2024, the resident queried what the personal charges were […]
Decision Case ID 202531353 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported sewage and drainage problems at the property between April […]
Decision Case ID 202417008 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident has lived in a three […]
Decision Case ID 202530333 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In September andOctober 2024 the landlord repairedthe heating and an extractor fan […]
Decision Case ID 202505630 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident has complained about delays to repairs and […]
Decision Case ID 202529241 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in the property […]
Decision Case ID 202424011 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The resident pays a variable service charge. The landlord sent […]
Decision Case ID 202506848 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The leaseholder reported water leaks through a light fitting in […]
Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident suffers Emotional Processing Disorder (EPD) which affects her […]
Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident was the landlord’s tenant in a block (the block) which […]
Decision Case ID 202519700 Decision type Investigation Landlord Redditch Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident reported antisocial behaviour (ASB) to […]
Decision Case ID 202504195 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised repairs to his communal hall way […]
Decision Case ID 202504045 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident reported antisocial behaviour (ASB) to the landlord. She requested […]
Decision Case ID 202524395 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 April 2026 Background At the time of the complaint the […]
Decision Case ID 202330469 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported a strong smell of damp in December […]
Decision Case ID 202527520 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a first […]
Decision Case ID 202309773 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a property […]
Decision Case ID 202426038 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a one-bedroom ground floor flat. He […]
Decision Case ID 202318254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained to the landlord about ASB involving […]
Decision Case ID 202317025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported that the trees at the front of her […]
Decision Case ID 202451973 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 April 2026 Background The resident’s household has vulnerabilities due to […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |