The Guinness Partnership Limited (202322181)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202337119)
The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the landlord’s associated complaint handling.
The Guinness Partnership Limited (202317444)
The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.
The Guinness Partnership Limited (202308333)
The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window replacements. The associated complaint handling.
The Guinness Partnership Limited (202228193)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.
The Guinness Partnership Limited (202402421)
This complaint is about the landlord’s handling of:
The Guinness Partnership Limited (202318175)
The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.
The Guinness Partnership Limited (202307967)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property.
The Guinness Partnership Limited (202302231)
The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling.
The Guinness Partnership Limited (202344110)
The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling of the associated complaint.
The Guinness Partnership Limited (202303770)
The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s handling of the resident’s reports of a leak from the property above. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202313653)
The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.
The Guinness Partnership Limited (202233414)
The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio doors. Damp and mould and associated repairs to the bathroom ceiling and walls. The formal complaint.
The Guinness Partnership Limited (202114051)
The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and skirting board. Level of communication provided regarding the repairs. Handling of the complaint.
The Guinness Partnership Limited (202302753)
The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and service charge queries. The associated complaint.
The Guinness Partnership Limited (202211815)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202310449)
The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
The Guinness Partnership Limited (202333249)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint.
The Guinness Partnership Limited (202302555)
The complaint is about the landlord’s response to the resident about bathroom repairs.
The Guinness Partnership Limited (202304209)
The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property.
The Guinness Partnership Limited (202208756)
The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports of antisocial behaviour (ASB); associated complaint.
The Guinness Partnership Limited (202231149)
The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint.
The Guinness Partnership Limited (202304473)
The complaint is about the landlord’s handling of the annual gas safety check of the property.
The Guinness Partnership Limited (202208543)
The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling.
The Guinness Partnership Limited (202302454)
The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202305064)
The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling.
The Guinness Partnership Limited (202228241)
The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team.
The Guinness Partnership Limited (202202231)
The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The landlord’s handling of requests for cleaning and renovation of interior decoration and carpets in communal areas. The landlord’s handling of lift repairs, including delays in replacing the communal lift. The …
The Guinness Partnership Limited (202218161)
The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving into the property. The boiler repair issues. The landlord’s handling of the complaint has also been considered.
The Guinness Partnership Limited (202218443)
The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The landlord’s complaint handling.
The Guinness Partnership Limited (202221769)
The complaint is about the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up process. The condition of the property when let, including outstanding repairs and the condition of the garden and overgrown trees. Repairs required at the property. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)