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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "The Guinness Partnership Limited" × Year: 2022 × Outcome: Maladministration ×

Showing 11 of 18,103 decisions matching "The Guinness Partnership Limited"

Decisions

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The Guinness Partnership Limited (202111591)

10 Dec 2022 Case 202111591 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202208335)

6 Dec 2022 Case 202208335 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202101974)

11 Nov 2022 Case 202101974 Maladministration Managing Relations

The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202110442)

20 Sep 2022 Case 202110442 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202124928)

8 Aug 2022 Case 202124928 Maladministration Old Property Condition migrated-2025

The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202125458)

21 Jul 2022 Case 202125458 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202127126)

11 Jul 2022 Case 202127126 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202114388)

21 Jun 2022 Case 202114388 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202115088)

11 Mar 2022 Case 202115088 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202012435)

3 Mar 2022 Case 202012435 Maladministration Moving/Buying/Selling Home

The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202114705)

24 Feb 2022 Case 202114705 Maladministration Old Property Condition migrated-2025

The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)