Southwark Council (202300194)
The complaint is about the landlord's handling of reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202120712)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) about a neighbour, and its response to counter reports received about the resident. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Southwark Council (202210187)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice and tropical ants. Reports of antisocial behaviour by other residents involving fly tipping and incorrect rubbish disposal attracting pests. Report of a fire in the bin close to her property. …
Southwark Council (202213094)
The complaint is about the landlord’s handling of the resident’s repair and subsequent compensation offered by the landlord. The Ombudsman assessed the landlord’s handling of the associated complaint.
Southwark Council (202120974)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
Southwark Council (202223453)
The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property.
Southwark Council (202113700)
The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September 2020 to July 2021. How the landlord handled the second complaint about the above initially raised in January 2021. This service has also considered the landlords record keeping.
Southwark Council (202120719)
The complaint is about the landlord’s handling of the resident’s reports of leaks, roof issues and subsequent damage.
Southwark Council (202127984)
The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the resident’s request for support. The landlord’s handling of the complaint.
Southwark Council (202128357)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s request to be transferred. Handling of the resident’s reports about the conduct of a member of staff. Complaints handling and record keeping.
Southwark Council (202205299)
The complaint is about: The landlord’s handling of adaptations to the resident’s kitchen and reports of damage caused during the work. The landlord’s handling of the associated formal complaint.
Southwark Council (202201645)
The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades.
Southwark Council (202121315)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.
Southwark Council (202107100)
This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the outside drain. The resident’s complaint.
Southwark Council (202015004)
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
Southwark Council (202122189)
The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. Complaint handling.
Southwark Council (202204385)
The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.
Southwark Council (202210731)
The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account bill including complete list of works, for major works completed in 2018/2019 on his property. The associated complaint.
Southwark Council (202213560)
The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in her property. The associated record keeping and complaint handling.
Southwark Council (202122934)
The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.
Southwark Council (202200714)
The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.
Southwark Council (202204516)
The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.
Southwark Council (202102902)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)