Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202403321 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The property is a 2-bedroom house. The resident lived there with her […]
The Decision Case ID 202532876 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident lives in a first-floor flat. His 2 front windows […]
Decision Case ID 202400257 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background On 1 March 2024, the resident queried what the personal charges were […]
Decision Case ID 202446433 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 April 2026 Background The resident received a letter from the energy billing provider […]
Decision Case ID 202520130 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident uses a machine at night to help him breathe. He complained […]
Decision Case ID 202347001 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident lives in a house with her son who was […]
Decision Case ID 202433336 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background The resident lives in a flat on the seventh floor of a […]
Decision Case ID 202329144 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 March 2026 Background The resident reported to the landlord that the streetlights serving the […]
Decision Case ID 202515545 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident said she experienced flooding at the property over several years. […]
Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The leaseholder complained to the landlord about the way it handled repairs […]
Decision Case ID 202523916 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in this property with her young daughter who […]
Decision Case ID 202518039 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a flat. She reported damp and mould to […]
Decision Case ID 202301147 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 17 February 2026 Background On 8 September 2023, the resident requested a breakdown of his 2021 to […]
Decision Case ID 202441630 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property with his partner and their 2 […]
Decision Case ID 202519498 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has reported noise related antisocial behaviour (ASB) from a neighbour […]
Decision Case ID 202344440 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 January 2026 Background The resident is a shared owner. The landlord is the leaseholder of […]
Decision Case ID 202330774 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident tenancy began in February 2023, and he lives in a […]
Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident and her husband are joint tenants of the landlord and […]
Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2025 Background The resident lives with her 4 children. She complained that the landlord […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |