Southern Housing (202309721)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202305692)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.
Southern Housing (202314620)
The complaint is about the landlord’s handling of the resident’s purchase of a shared ownership property. The landlord’s complaint handling has also been considered.
Southern Housing (202301178)
The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling.
Southern Housing (202211864)
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence at the property and associated repairs. Consideration of the resident’s vulnerabilities in dealing with this matter.
Southern Housing (202341744)
The complaint is about the landlord’s handling of: Reports of a rodent infestation. The resident’s associated complaint.
Southern Housing (202400489)
The complaint is about the landlord’s handling of: Reports of leaks and remedial works. A request for a management transfer. A request for compensation for items damaged by the leaks.
Southern Housing (202324573)
The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202320944)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from his neighbour. Associated complaint.
Southern Housing (202312625)
The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and fire safety. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southern Housing (202221251)
The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Southern Housing (202234466)
The complaint is about the landlord’s response to the resident’s reports and complaints about mould, an extractor fan, lack of heating, and repairs to a window.
Southern Housing (202318381)
The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s request for a bathroom upgrade. Complaint handling.
Southern Housing (202233614)
The complaint is about the landlord’s handling of: The communal electricity supply and service charge. The resident’s request to know what was included in the communal cleaning service charge. The replacement of communal doors. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202230114)
The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to be transferred to another property. The associated complaint (including the landlord’s communication).
Southern Housing (202302554)
REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202306922)
The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. The resident's complaint.
Southern Housing (202314357)
The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s report of staff misconduct and its decision to place a joint visit flag onto her account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Southern Housing (202234809)
The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The Ombudsman has also considered the landlord’s record keeping.
Southern Housing (202339900)
The complaint is about the landlord’s handling of the resident’s reports of:
Southern Housing (202305489)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports of repairs to the intercom and main entrance door. The resident’s complaint.
Southern Housing (202400649)
The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs.
Southern Housing (202340257)
The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman has also investigated the landlord’s: Handling of the complaint and the level of compensation offered. Record keeping.
Southern Housing (202213583)
The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202230390)
This investigation is about the landlord’s handling of repairs in the resident’s home.
Southern Housing (202306243)
The complaint concerns the landlord's handling of the resident's report of nuisance and rodent infestation resulting from overgrown nearby wildland and his next-door neighbour's garden. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Southern Housing (202317874)
The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint.
Southern Housing Group Limited (202323310)
The complaint is about the landlord's handling of reports of damp and mould.
Southern Housing (202221957)
This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint.
Southern Housing Group Limited (202229901)
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
Southern Housing Group Limited (202346818)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202337322)
The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.
Southern Housing (202227417)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202301490)
The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.
Southern Housing (202304187)
The complaint is about the landlord’s handling of the resident’s reports of: a leak from the roof. damp and mould in her property.
Southern Housing Group Limited (202221863)
The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s handling of the resident’s complaint.
Southern Housing (202224917)
The complaint is about the landlord’s handling of the resident’s reports of several repairs. This investigation also considers the landlord’s complaint handling and record keeping.
Southern Housing (202313307)
The complaint is about the landlord’s handling of the resident’s application for a management move and its handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.
Southern Housing (202302575)
The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak in the bathroom. requests for reasonable adjustments. the associated complaint.
Southern Housing Group Limited (202328032)
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
Southern Housing (202310209)
The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; Complaint.
Southern Housing Group Limited (202230319)
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
Southern Housing (202217647)
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB).
Southern Housing Group Limited (202219974)
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft …
Southern Housing Group Limited (202205237)
The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.
Southern Housing Group Limited (202218695)
The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202228637)
The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. The resident’s complaint.
Southern Housing Group Limited (202304117)
The complaint is about the landlord’s handling of repairs to the resident’s ceiling.
Southern Housing Group Limited (202111872)
REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Southern Housing Group Limited (202207125)
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)