Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Southern Housing" × Year: 2021 × Outcome: Maladministration ×

Showing 5 of 18,103 decisions matching "Southern Housing"

Decisions

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Southern Housing Group Limited (202015874)

14 Dec 2021 Case 202015874 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202009095)

8 Dec 2021 Case 202009095 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. Threats to kill by tenant B. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202106187)

17 Nov 2021 Case 202106187 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing an insurance claim.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202010169)

30 Jul 2021 Case 202010169 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202010510)

19 Apr 2021 Case 202010510 Maladministration Information and data management

The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)