Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The landlord is not the freeholder of the property. The freeholder uses an […]
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Decision Case ID 202440643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident became a tenant of the landlord in October 2021. The […]
Decision Case ID 202409860 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The property is a flat in a 4-storey, purpose-built block. The landlord has confirmed […]
Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2 bedroom flat with her children. She reported […]
Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident lives in a 2-bed ground floor flat with her […]
Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident lives in a 2 bedroom flat with her children. Her […]
Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November 2025 Background The resident holds a secure tenancy with the landlord in a 1 bed […]
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Decision Case ID 202447447 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 November 2025 Background The resident’s shared ownership lease started in July 2022. The property was a […]
Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November 2025 Background The resident is a leaseholder of the landlord. He complained to the landlord […]
Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]
Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The lead resident made the complaint to the landlord and the Ombudsman as […]
Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block. What the complaint is […]
Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The property is a 3-bed flat in a converted house. What the complaint is […]
Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom flat which is located within a […]
The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy states: first time reports of noise or ASB will not be logged as a formal complaint it will log and acknowledge stage 1 and stage 2 complaints within 5-working days …
The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement of temporary housing. The complaints.
The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, and mould. His complaint.
The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the condition of the windows. The associated complaints.
The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint handling.
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint.
REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint.
The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.
The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.
The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her upstairs neighbour. Her request to be rehoused. We have also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.
The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the landlord’s complaint handling.
The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB).
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the property above. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of repairs to a boiler. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint.
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.
The complaint is about the landlord’s handling of a rat infestation.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his flooring. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related complaint.
The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.
The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.
The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |