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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Peabody Trust" × Year: 2022 × Outcome: Maladministration ×

Showing 6 of 18,103 decisions matching "Peabody Trust"

Decisions

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Peabody Trust (202205611)

17 Nov 2022 Case 202205611 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202113293)

3 Nov 2022 Case 202113293 Maladministration Moving/Buying/Selling Home

This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202016218)

16 Aug 2022 Case 202016218 Maladministration Health and Safety (inc. building safety)

The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202102181)

29 Mar 2022 Case 202102181 Maladministration Health and Safety (inc. building safety)

This complaint is about the landlord’s handling of the capping of the resident’s gas meter.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202107980)

16 Feb 2022 Case 202107980 Maladministration ASB/Abuse/Nuisance

The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (201901683)

31 Jan 2022 Case 201901683 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)