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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Peabody Trust" × Year: 2021 × Outcome: Maladministration ×

Showing 8 of 18,103 decisions matching "Peabody Trust"

Decisions

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Peabody Trust (202016983)

23 Dec 2021 Case 202016983 Maladministration Managing Relations

The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.

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Peabody Trust 2018 (202002013)

30 Nov 2021 Case 202002013 Maladministration ASB/Abuse/Nuisance

The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request to be re-housed. The landlord’s complaint handling.

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Peabody Trust (202105141)

17 Nov 2021 Case 202105141 Maladministration Old Property Condition migrated-2025

The resident has complained about the landlord’s handling of repairs to his balcony door.

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Peabody Trust (202101975)

16 Nov 2021 Case 202101975 Maladministration Managing Relations

This complaint is about the landlord’s handling of:

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Peabody Trust (202106695)

21 Sep 2021 Case 202106695 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s complaint concerning a heating inspection at his home.

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Peabody Trust (202009412)

23 Jul 2021 Case 202009412 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.

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Peabody Trust (201910038)

28 May 2021 Case 201910038 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

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Peabody Trust (201913961)

29 Jan 2021 Case 201913961 Maladministration Old Compensation categories

REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)