Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Notting Hill Genesis" × Year: 2023 × Outcome: Maladministration ×

Showing 22 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

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Notting Hill Genesis (NHG) (202114207)

18 Dec 2023 Case 202114207 Maladministration Managing Relations

The complaint is about the landlord’s: Communication about cyclical works. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202205755)

29 Nov 2023 Case 202205755 Maladministration Financial

The complaint concerns the landlord’s handling of: Repairs to the property following flooding. Flood payments made to the resident. Removal of bathroom fittings. The subsequent complaint. Access to undertake fire and smoke alarm checks.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202124552)

31 Oct 2023 Case 202124552 Maladministration Managing Relations

The complaint is about the landlord’s conduct during visits to the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

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Notting Hill Genesis (NHG) (202123801)

30 Oct 2023 Case 202123801 Maladministration Information and data management

This complaint is about the landlord’s: Response to the resident’s request for a copy of its reasonable adjustment policy. Response to the resident’s vulnerability and reasonable adjustment concerns. Handling of the associated complaint.

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Notting Hill Genesis (NHG) (202103364)

25 Oct 2023 Case 202103364 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s request for tree pruning. The resident’s reports of repairs required to a wall. The resident’s reports of antisocial behaviour (ASB). This report also looks at the landlord’s handling and management of the resident’s complaints.

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Notting Hill Genesis (NHG) (202127687)

23 Oct 2023 Case 202127687 Maladministration Managing Relations

The complaint is about the landlord’s: Response to the resident’s request to attend an appeal hearing with a representative. Response to the resident’s queries about a contact arrangement and request for reasonable adjustments. Complaint handling.

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Notting Hill Genesis (NHG) (202126775)

10 Oct 2023 Case 202126775 Maladministration Financial

The complaint is about the landlord’s handling of the resident's queries relating to third-party service charge costs.

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Notting Hill Genesis (NHG) (202122217)

11 Sep 2023 Case 202122217 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s reports of waste in the communal area. Handling of the complaint. Record keeping.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202000461)

29 Aug 2023 Case 202000461 Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance . The landlord’s handling of the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202214808)

23 Aug 2023 Case 202214808 Maladministration Information and data management

The complaint is about the landlord’s: Response to reports of leaks at the property. Response to damp and mould at the property. Knowledge and information management. Complaint handling.

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Notting Hill Genesis (NHG) (202014457)

21 Aug 2023 Case 202014457 Maladministration Information and data management

This is about the landlords handling of: Roof leaks. Damp and mould at the resident’s property. The associated complaint. Record keeping.

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Notting Hill Genesis (NHG) (201909344)

31 Jul 2023 Case 201909344 Maladministration Old Complaints Handling categories

The complaint is about: The landlord’s handling of the replacement of windows at the resident’s property. The landlord’s handling of the resident’s reports of ceiling mould following a roof leak. The associated complaint.

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Notting Hill Genesis (NHG) (202122004)

31 Jul 2023 Case 202122004 Maladministration Estate Management

REPORT COMPLAINT 202122004 Notting Hill Genesis 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

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Notting Hill Genesis (NHG) (202218016)

27 Jul 2023 Case 202218016 Maladministration Managing Relations

The complaint is about: The resident’s reports of the condition of the property and repairs required to the property. The landlord’s complaint handling and the resident’s request for compensation.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202012762)

21 Jul 2023 Case 202012762 Maladministration Managing Relations

The complaint is about the landlords handling of: the resident’s transfer application, and; the associated complaint handling.

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Notting Hill Genesis (NHG) (202214922)

21 Jul 2023 Case 202214922 Maladministration Managing Relations

The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak into the property. Communication and complaints handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202200857)

29 Jun 2023 Case 202200857 Maladministration Information and data management

The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202208938)

26 Jun 2023 Case 202208938 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202119328)

25 May 2023 Case 202119328 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.

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Notting Hill Genesis (NHG) (202202360)

11 May 2023 Case 202202360 Maladministration Estate Management

Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202201185)

17 Apr 2023 Case 202201185 Maladministration Estate Management

The complaint is about the landlord’s handling of the resident’s reports of drainage issues.

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Notting Hill Genesis (202117594)

12 Jan 2023 Case 202117594 Maladministration Managing Relations

The complaint is about: The level of redress offered by the landlord for its acknowledged failures in its response to the resident’s reports of loss of heating for a significant period of time. The landlord’s complaint handling. The landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)