Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Notting Hill Genesis" × Year: 2022 × Outcome: Maladministration ×

Showing 7 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

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Notting Hill Genesis (202122043)

7 Nov 2022 Case 202122043 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202203445)

2 Nov 2022 Case 202203445 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s implementation of contact restrictions on the resident.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202200330)

18 Oct 2022 Case 202200330 Maladministration Managing Relations

The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202122700)

3 Oct 2022 Case 202122700 Maladministration Managing Relations

The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202011089)

30 Jun 2022 Case 202011089 Maladministration Managing Relations

The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and the landlord’s response on bringing this matter to its attention.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202001714)

31 Mar 2022 Case 202001714 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202014057)

31 Mar 2022 Case 202014057 Maladministration Financial

This complaint is about the landlord’s rent arrears recovery action.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)