Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Notting Hill Genesis" × Year: 2021 × Outcome: Maladministration ×

Showing 7 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

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Notting Hill Genesis (202013052)

21 Dec 2021 Case 202013052 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s report of a broken door.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202101988)

17 Dec 2021 Case 202101988 Maladministration ASB/Abuse/Nuisance

The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her concerns about the flooring in the upstairs property. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202014951)

10 Dec 2021 Case 202014951 Maladministration Managing Relations

This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet room.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202002556)

2 Jun 2021 Case 202002556 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201912129)

2 Mar 2021 Case 201912129 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s:

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201911186)

12 Feb 2021 Case 201911186 Maladministration Managing Relations

The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water at the property; the associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201915534)

4 Jan 2021 Case 201915534 Maladministration Old Charges categories

The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The Landlord’s handling of repairs to the Resident’s hot water system and heating installations.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)