Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202408632 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident lives with her husband in a flat served […]
Decision Case ID 202333781 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 13 May 2026 Background The resident reported a roof leak to the landlord, and […]
Decision Case ID 202403037 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 13 May 2026 Background The resident reported a leak into her kitchen from a […]
Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in a first floor flat. The neighbour […]
Decision Case ID 202402190 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background In December 2023 the resident reported a roof […]
Decision Case ID 202529343 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives in a flat within a […]
Decision Case ID 202529139 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 19 March 2026 Background The resident reported antisocial behaviour (ASB) to her landlord from […]
Decision Case ID 202307004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 12 March 2026 Background The resident lives on the fourth floor of a block […]
Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 20 February 2026 Background The resident lives in flat. She complained about the […]
Decision Case ID 202511861 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 January 2026 Background After completing its annual gas safety inspection, the landlord […]
Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background The resident contacted the landlord on 8 March 2023 with […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |