Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "London & Quadrant Housing Trust" × Year: 2022 × Outcome: Maladministration ×

Showing 27 of 18,103 decisions matching "London & Quadrant Housing Trust"

Decisions

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London & Quadrant Housing Trust (202208063)

20 Dec 2022 Case 202208063 Maladministration Estate Management

The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202207775)

16 Nov 2022 Case 202207775 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord's handling of repairs at the resident’s property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202118374)

15 Nov 2022 Case 202118374 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202126700)

8 Nov 2022 Case 202126700 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202007591)

31 Oct 2022 Case 202007591 Maladministration Moving/Buying/Selling Home

The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202009492)

31 Oct 2022 Case 202009492 Maladministration Estate Management

This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.

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London & Quadrant Housing Trust (202123437)

21 Oct 2022 Case 202123437 Maladministration Managing Relations

The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202107410)

17 Oct 2022 Case 202107410 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202103815)

30 Sep 2022 Case 202103815 Maladministration Moving/Buying/Selling Home

The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.

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London & Quadrant Housing Trust (202015494)

16 Sep 2022 Case 202015494 Maladministration ASB/Abuse/Nuisance

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.

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London & Quadrant Housing Trust (201915332)

12 Aug 2022 Case 201915332 Maladministration Managing Relations

The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.

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London & Quadrant Housing Trust (202114580)

12 Aug 2022 Case 202114580 Maladministration Estate Management

The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling.

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London & Quadrant Housing Trust (202118898)

2 Aug 2022 Case 202118898 Maladministration Managing Relations

The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.

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London & Quadrant Housing Trust (202109210)

13 Jul 2022 Case 202109210 Maladministration Health and Safety (inc. building safety)

This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.

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London & Quadrant Housing Trust (202105951)

5 Jul 2022 Case 202105951 Maladministration Health and Safety (inc. building safety)

The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.

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London & Quadrant Housing Trust (202100735)

16 Jun 2022 Case 202100735 Maladministration ASB/Abuse/Nuisance

The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).

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London & Quadrant Housing Trust (202011012)

7 Jun 2022 Case 202011012 Maladministration Managing Relations

The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.

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London & Quadrant Housing Trust (202101094)

28 Apr 2022 Case 202101094 Maladministration Financial

This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202113369)

26 Apr 2022 Case 202113369 Maladministration Managing Relations

The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202112089)

16 Apr 2022 Case 202112089 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202017193)

8 Apr 2022 Case 202017193 Maladministration Financial

The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202111792)

11 Mar 2022 Case 202111792 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202004153)

3 Mar 2022 Case 202004153 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of window disrepair.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202112708)

28 Feb 2022 Case 202112708 Maladministration Estate Management

The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202101738)

16 Feb 2022 Case 202101738 Maladministration Financial

The complaint is about the landlord’s decision to increase rent payments following an IT error.

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London & Quadrant Housing Trust (202009794)

26 Jan 2022 Case 202009794 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202103687)

19 Jan 2022 Case 202103687 Maladministration Managing Relations

The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of compensation offered by the landlord to the resident.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)