Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
Decision Case ID 202505630 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident has complained about delays to repairs and […]
Decision Case ID 202344763 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident pays a variable service charge. The landlord sent […]
Decision Case ID 202419971 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives in a second floor flat with lift access and […]
Decision Case ID 202501088 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background During February 2025 the landlord’s contractor asked the resident to […]
Decision Case ID 202345698 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident reported a broken shower in January 2024. She […]
Decision Case ID 202522150 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident applied to make internal alterations in his flat […]
Decision Case ID 202348294 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives with her son in a ground floor […]
Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is unhappy with how the landlord responded to […]
Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in a home with an enclosed […]
Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The lease requires the landlord to arrange buildings insurance and […]
Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had returned to nest on […]
The landlord failed to respond within the timescales set out in its policy. It delayed substantially in escalating the resident’s complaint from January 2024. Its inaction led to a significant delay in the complaints process. It acknowledged there was a complaint handling failing, but it did not take consideration of …
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |