Hyde Housing Association Limited (202319093)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202232032)
The complaint is about the landlord’s handling of boiler repairs.
Hyde Housing Association Limited (202308650)
The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation.
Hyde Housing Association Limited (202226256)
The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the resident’s property.
Hyde Housing Association Limited (202226405)
The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202315670)
This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202233340)
The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Hyde Housing Association Limited (202313640)
The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202325559)
The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.
Hyde Housing Association Limited (202233033)
The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202215245)
The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.
Hyde Housing Association Limited (202234131)
The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to the lift. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Hyde Housing Association Limited (202234547)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. The landlord’s handling of pest control issues. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202305517)
The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202305858)
The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202315476)
The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal communal cleaning. the resident’s concerns that the estimated service charges had increased . The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Hyde Housing Association Limited (202328571)
The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.
Hyde Housing Association Limited (202318279)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record keeping.
Hyde Housing Association Limited (202305990)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to the ceiling. The landlord’s handling of the associated complaints.
Hyde Housing Association Limited (202314459)
The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202307080)
The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.
Hyde Housing Association Limited (202313313)
This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and a broken bin.
Hyde Housing Association Limited (202302504)
The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202303045)
This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.
Hyde Housing Association Limited (202317272)
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.
Hyde Housing Association Limited (202335754)
The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.
Hyde Housing Association Limited (202218277)
The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.
Hyde Housing Association Limited (202303768)
The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.
Hyde Housing Association Limited (202324603)
The complaint is about the landlord’s handling of a repair to the oven and fan.
Hyde Housing Association Limited (202301819)
This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her building. Repairs to her kitchen window. This complaint is also about the landord’s handling of the associated complaint.
Hyde Housing Association Limited (202316294)
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202228916)
The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling.
Hyde Housing Association Limited (202212600)
The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint.
Hyde Housing Association Limited (202124820)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202214409)
The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.
Hyde Housing Association Limited (202216709)
The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling.
Hyde Housing Association Limited (202306541)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202232838)
The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also been investigated.
Hyde Housing Association Limited (202008180)
The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint.
Hyde Housing Association Limited (202302015)
The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202201221)
This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.
Hyde Housing Association Limited (202211524)
The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202226622)
The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Hyde Housing Association Limited (202207040)
The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and request for compensation.
Hyde Housing Association Limited (202303564)
The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated complaint handling.
Hyde Housing Association Limited (202213207)
This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint.
Hyde Housing Association Limited (202221220)
The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint handling.
Hyde Housing Association Limited (202301783)
The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Hyde Housing Association Limited (202224577)
This complaint is about the landlord’s:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)