Housing Ombudsman Decisions

Hyde Housing Association Limited (202124025)

20 Dec 2023 Case 202124025 Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202221054)

20 Dec 2023 Case 202221054 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the balcony door.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202119260)

18 Dec 2023 Case 202119260 Maladministration Managing Relations

This complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202205351)

30 Nov 2023 Case 202205351 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has also been considered.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202203800)

28 Nov 2023 Case 202203800 Maladministration Managing Relations

This complaint is about the landlord’s handling of: Water leaks into the resident’s flat. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202210353)

7 Nov 2023 Case 202210353 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour by her neighbour. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202115521)

29 Sep 2023 Case 202115521 Maladministration Estate Management

The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202204816)

4 Sep 2023 Case 202204816 Maladministration Managing Relations

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202126628)

29 Aug 2023 Case 202126628 Maladministration Financial

REPORT COMPLAINT 202126628 Hyde Housing Association Limited 29 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202114466)

14 Aug 2023 Case 202114466 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the installation of a new boiler. request for a replacement boiler. request to be moved from their property. associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202216788)

7 Aug 2023 Case 202216788 Maladministration Managing Relations

The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202117735)

2 Aug 2023 Case 202117735 Maladministration Old Complaints Handling categories

The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202206474)

24 Jul 2023 Case 202206474 Maladministration Managing Relations

The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202017021)

20 Jul 2023 Case 202017021 Maladministration Managing Relations

The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202200018)

18 Jul 2023 Case 202200018 Maladministration Financial

This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202017270)

30 Jun 2023 Case 202017270 Maladministration Estate Management

REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202102289)

28 Jun 2023 Case 202102289 Maladministration Estate Management

The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. This report has also considered: Record keeping. Complaints handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202109935)

27 Jun 2023 Case 202109935 Maladministration Financial

This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202209517)

11 Jun 2023 Case 202209517 Maladministration Information and data management

The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202100383)

31 May 2023 Case 202100383 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202200830)

31 May 2023 Case 202200830 Maladministration Managing Relations

The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202121168)

19 May 2023 Case 202121168 Maladministration Managing Relations

The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202109988)

18 May 2023 Case 202109988 Maladministration Managing Relations

The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202120154)

28 Apr 2023 Case 202120154 Maladministration Managing Relations

The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202103794)

31 Mar 2023 Case 202103794 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202104715)

31 Mar 2023 Case 202104715 Maladministration Financial

This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the financial years 2017/18, 2018/19 and 2019/20.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202128560)

28 Mar 2023 Case 202128560 Maladministration Financial

The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202128326)

14 Mar 2023 Case 202128326 Maladministration Managing Relations

The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and consequent repairs to make good the kitchen. The landlord’s record keeping on the issue. Its handling of the associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202117794)

31 Jan 2023 Case 202117794 Maladministration Managing Relations

The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint.

Read the original Housing Ombudsman decision via the title.