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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Hyde Housing Association Limited" × Year: 2021 × Outcome: Maladministration ×

Showing 9 of 18,103 decisions matching "Hyde Housing Association Limited"

Decisions

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Hyde Housing Association Limited (202103219)

15 Dec 2021 Case 202103219 Maladministration Managing Relations

The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202012954)

5 Oct 2021 Case 202012954 Maladministration Managing Relations

The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202007775)

15 Sep 2021 Case 202007775 Maladministration Managing Relations

The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202100704)

23 Aug 2021 Case 202100704 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202000095)

21 Jul 2021 Case 202000095 Maladministration Managing Relations

The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202012113)

7 May 2021 Case 202012113 Maladministration Managing Relations

The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202005895)

18 Mar 2021 Case 202005895 Maladministration

The landlord’s response to the resident’s report of disrepair to the roof.

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Hyde Housing Association Limited (202006083)

22 Feb 2021 Case 202006083 Maladministration Occupancy Rights

The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202001296)

10 Feb 2021 Case 202001296 Maladministration Old Health and Safety categories

The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)