Clarion Housing Association Limited (202313197)
The complaint is about the landlord’s handling of the resident’s: Reports of an insect infestation. Security concerns. Request for support with rent arrears. Complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202340783)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics.
Clarion Housing Association Limited (202222519)
The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202345917)
The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling.
Clarion Housing Association Limited (202324940)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Clarion Housing Association Limited (202408018)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202222119)
The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. Temporary decants. Complaint. This report has also assessed the landlord’s record keeping.
Clarion Housing Association Limited (202305122)
The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint.
Clarion Housing Association Limited (202318286)
The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot water in the property. Complaints.
Clarion Housing Association Limited (202225302)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202222643)
The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme.
Clarion Housing Association Limited (202315004)
The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour (ASB).
Clarion Housing Association Limited (202220337)
The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202405437)
The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the landlord’s complaint handling.
Clarion Housing Association Limited (202226466)
REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202403888)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Clarion Housing Association Limited (202219905)
The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202234702)
The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. The replacement of her property’s bathroom. Blocked, backed up, and leaking drains and pipework at her property. Missing manhole and electrical socket covers and a mice infestation in her building’s …
Clarion Housing Association Limited (202327436)
The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply. Repairs to the bathroom window. The associated complaint
Clarion Housing Association Limited (202327179)
The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending without a scheduled appointment. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202344118)
The complaint is about: The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of the complaint.
Clarion Housing Association Limited (202313298)
The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at the resident’s housing development. The associated complaint.
Clarion Housing Association Limited (202325106)
The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of the associated formal complaint. Record keeping with respect to the issues.
Clarion Housing Association Limited (202212254)
The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202211561)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
Clarion Housing Association Limited (202219645)
The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within the property; The resident’s associated complaint. The Ombudsman has also considered the landlord’s recordkeeping in this case.
Clarion Housing Association Limited (202334904)
The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202224938)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the structure of the building and the lack of a cyclical programme of works.
Clarion Housing Association Limited (202308878)
The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter.
Clarion Housing Association Limited (202308660)
The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint.
Clarion Housing Association Limited (202334682)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202336084)
The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202226110)
The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s property. Handling of pest control work. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202314062)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202318100)
The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.
Clarion Housing Association Limited (202322885)
The complaint is about the landlord’s:
Clarion Housing Association Limited (202234095)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s complaint handling has also been investigated.
Clarion Housing Association Limited (202223067)
This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint.
Clarion Housing Association Limited (202217008)
The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. Response to the resident’s request for a sole tenancy and associated universal credit (UC) claim. Complaint handling .
Clarion Housing Association Limited (202218339)
The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202218447)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202207370)
REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202231171)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.
Clarion Housing Association Limited (202219943)
This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his scheme. A rodent infestation at his scheme.
Clarion Housing Association Limited (202219861)
The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at the property. The landlord’s handling of the resident's request to relocate the gas meter at the property. The associated complaint handling.
Clarion Housing Association Limited (202216603)
REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202214815)
The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202220271)
The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. the associated complaint.
Clarion Housing Association Limited (202226481)
The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202231277)
The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. Pest control within the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)