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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Clarion Housing Association Limited" × Year: 2021 × Outcome: Maladministration ×

Showing 16 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202107827)

16 Dec 2021 Case 202107827 Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202016236)

28 Oct 2021 Case 202016236 Maladministration Estate Management

The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202015630)

26 Oct 2021 Case 202015630 Maladministration Managing Relations

This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202012576)

30 Sep 2021 Case 202012576 Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202008559)

21 Sep 2021 Case 202008559 Maladministration Financial

The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202000015)

27 Jul 2021 Case 202000015 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s report of water contamination at the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202010433)

16 Jul 2021 Case 202010433 Maladministration Financial

The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202013429)

5 May 2021 Case 202013429 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.

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Clarion Housing Association Limited (201908255)

6 Apr 2021 Case 201908255 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202000800)

16 Mar 2021 Case 202000800 Maladministration Old Tenants Behaviour categories

The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201912335)

27 Feb 2021 Case 201912335 Maladministration Managing Relations

The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201906262)

18 Feb 2021 Case 201906262 Maladministration Old Property Condition categories

The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201913880)

27 Jan 2021 Case 201913880 Maladministration Leaseholder

The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202003506)

22 Jan 2021 Case 202003506 Maladministration

The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201810771)

15 Jan 2021 Case 201810771 Maladministration Old Property Condition categories

REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201915053)

12 Jan 2021 Case 201915053 Maladministration

The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)