Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202443598 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident occupies a one-bedroom, ground floor flat. She has told […]
Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a development consisting of 2 blocks of […]
The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged this in its complaint response and offered compensation. However, it did not set out learnings and how it would prevent it happening again in the future.
Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a one-bedroom flat on the third floor of […]
Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property, a first floor flat, since […]
Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident resides in a 2-bedroom flat. He raised various concerns […]
Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident reported a bathroom leak in July 2022 affecting the […]
Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]
Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The associated complaint.
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of the associated complaint. Record keeping.
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints.
The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water from the kitchen and bathroom taps. The temperature of the water from the bath and shower taps. The Ombudsman has also considered the landlord’s: Handling of the associated complaint. Record …
The complaint is about the landlord’s handling of concerns about inadequate wall insulation.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s record keeping. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.
The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
The complaint is about the landlord’s handling of window repairs.
The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |