Committee on Standards in Public Life: Standards of conduct of local government in England, Scotla…
R3-31
Published July 1997
Response position and delivery status are recorded separately. Acceptance does not establish implementation.
Recommendation (the Committee's words)
Local authorities should ensure that people who receive services through a contractor to the local authority have access to a properly publicised complaints system.
From: Committee on Standards in Public Life, Standards of conduct of local government in England, Scotland and Wales, July 1997