Committee on Standards in Public Life: Local Public Spending Bodies
R2-49
Published May 1996
Response position and delivery status are recorded separately. Acceptance does not establish implementation.
Recommendation (the Committee's words)
Where mechanisms for external adjudication on customer complaints do not exist, or do not incorporate basic requirements of publicity and access, they should be introduced or improved.
From: Committee on Standards in Public Life, Local Public Spending Bodies, May 1996