Source · CQC inspection

Princess Louise Nursing Home

Provider Central London Community Healthcare NHS Trust Type NHS Healthcare Organisation Region London Last inspected 16 Mar 2015

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Good
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Good

Earlier inspection findings

pre-2024 framework · 2 must-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Well-led
The provider must ensure that systems to maintain an accurate, complete and contemporaneous record in respect of each service user, including a record of the care and treatment provided to the service user and of decisions taken in relation to the care and treatment provided, are operated effectively.
Regulation: Regulation 17 (Good governance)
⚠ Systems to maintain an accurate, complete and contemporaneous record in respect of each service user, including a record of the care and treatment provided to the service user and of decisions taken in relation to the care and treatment provided were not operated effectively. Regulation 17(2)(c)
Must-do action 2 of 2
Must do
Responsive
The provider must ensure that care and treatment is designed with a view to achieving service users' preferences and that relevant persons are enabled or supported to make or participate in making decisions relating to the service users' care or treatment.
Regulation: Regulation 9 (Person-centred care)
⚠ Care and treatment was not always designed with a view to achieving service users preferences and relevant persons were not always enabled or supported to make or participating in making decisions relating to the service users care or treatment. Regulation 9(3)(b)(d).

Location details

CQC ID: RYX27
Local authority: Kensington and Chelsea
Region: London

Inspection report

Type: Unannounced inspection
Date: 16 March 2015
Rating: Requires improvement
Actions: 2 must-do
AI-extracted 3 Jun 2026