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Dorothy Pattison Hospital

Provider Dudley Integrated Health and Care NHS Trust Type NHS Healthcare Organisation Region West Midlands Last inspected 21 Jan 2020

Overall rating: Good  View full CQC report

Domain ratings

Five CQC key questions
Safe
Not Yet Rated
Effective
Not Yet Rated
Caring
Not Yet Rated
Responsive
Not Yet Rated
Well-led
Not Yet Rated

Earlier inspection findings

pre-2024 framework · 4 must-do 2 should-do

Must-do actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 4
Must do
Safe
The trust must replace the locks to patients’ bedrooms and give patients the keys so they can secure their bedrooms.
⚠ Patients' bedrooms did not have locks, preventing them from securing their rooms and protecting their possessions. This resulted in property going missing from their rooms and affected their privacy and dignity.
Must-do action 2 of 4
Must do
Safe
The trust must ensure staff understand and adhere to the child visitors’ policy and know where patients can see child visitors on the ward.
⚠ Staff were unclear on the trust’s child visitor’s policy and where patients and child visitors could meet on the ward. They did not follow the policy for pre-arranged visits, and one child visitor became upset during a family visit due to another patient accessing the room.
Must-do action 3 of 4
Must do
Safe
The trust must ensure the staff follow policy and procedure to safeguard child visits
Regulation: Regulation 13 HSCA (RA) Regulations 2014 Safeguarding service users from abuse and improper treatment
⚠ Staff were unclear on the trust’s child visitor’s policy and where patients and child visitors could meet on the ward. They did not follow the policy for pre-arranged visits, and one child visitor became upset during a family visit due to another patient accessing the room.
Must-do action 4 of 4
Must do
Safe
The trust must ensure patients can lock their bedroom doors.
Regulation: Regulation 15 HSCA (RA) Regulations 2014 Premises and equipment
⚠ Patients' bedrooms did not have locks, preventing them from securing their rooms and protecting their possessions. This resulted in property going missing from their rooms and affected their privacy and dignity.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Safe
The trust should ensure staff completes incident forms and safeguarding alerts for all patients’ property that goes missing on the ward.
Should-do action 2 of 2
Should do
Responsive
The trust should ensure all staff adhere to the complaints policy.

Location details

CQC ID: RYK10
Local authority: Walsall
Region: West Midlands

Inspection report

Type: Unannounced responsive inspection
Date: 21 January 2020
Actions: 4 must-do 2 should-do
AI-extracted 2 Jun 2026