Source · CQC inspection

Trust HQ

Type NHS Healthcare Organisation Region South West Last inspected 6 Sep 2019

Overall rating: Good View full CQC report

Domain ratings

Five CQC key questions

Safe

Good

Effective

Requires Improvement

Caring

Good

Responsive

Good

Well-led

Good

Earlier inspection findings

pre-2024 framework · 1 must-do 2 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1

Must do

Safe

Ensure care and treatment, including call answering, call abandonment and clinical advisor callback rates, are delivered in a safe way for service users.

Regulation: Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment

⚠ The provider was failing to provide care and treatment in a safe way for service users. For example, failing to achieve national targets in, • NHS 111 Call answering in 60 targets. • NHS 111 Call abandonment rates. • Missing the percentage of clinical callback within 10 minutes.