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Trust HQ

Type NHS Healthcare Organisation Region South West Last inspected 6 Sep 2019

Location rating: Good  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location under the inspection framework, last inspected 6 September 2019. Ratings extracted from individual reports are shown separately below.

Safe
Good
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Good

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Location
Date: 6 September 2019
Rating extracted from this report: Good
Actions indexed: 1 must-do 2 should-do

Read this inspection PDF

AI-extracted 3 Jun 2026

Earlier inspection findings

pre-2024 framework · 1 must-do 2 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Safe
Ensure care and treatment, including call answering, call abandonment and clinical advisor callback rates, are delivered in a safe way for service users.
Regulation: Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment
⚠ The provider was failing to provide care and treatment in a safe way for service users. For example, failing to achieve national targets in, • NHS 111 Call answering in 60 targets. • NHS 111 Call abandonment rates. • Missing the percentage of clinical callback within 10 minutes.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Well-led
Continue with the planned programme to improve staff engagement and disconnect between staff and leadership teams.
Should-do action 2 of 2
Should do
Effective
Continue with the ongoing recruitment of staff.