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Royal Blackburn Hospital

Provider East Lancashire Hospitals NHS Trust Type NHS Healthcare Organisation Region North West Last inspected 12 Feb 2019

Location rating: Good  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location under the inspection framework, last inspected 12 February 2019. Ratings extracted from individual reports are shown separately below.

Safe
Good
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Good

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Location
Date: 22 July 2022
Rating extracted from this report: Inspected but not rated
Actions indexed: 3 must-do 4 should-do

Read this inspection PDF

AI-extracted 2 Jun 2026

Earlier inspection findings

pre-2024 framework · 3 must-do 4 should-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Safe
The trust must ensure that effective and timely care is provided; including at triage and assessment to improve patient access and the flow of patients through the emergency department and the hospital so that patients are treated and admitted or discharged in a safe, timely manner.
Regulation: Regulation 12 (1)
⚠ Significant delays for people accessing care and treatment in emergency departments. Delays in triage and initial treatment put people at risk of harm. Long waits in the emergency department, sometimes over 12 hours. Patients did not always receive treatment within agreed timeframes and national targets.
Must-do action 2 of 3
Must do
Safe
The service must continue with plans to improve staffing levels for nurses to full establishment.
Regulation: Regulation 18 (1)
⚠ The service did not always have enough nursing staff to care for patients and keep them safe. The service did not have enough nursing staff and support staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right care and …
Must-do action 3 of 3
Must do
Caring
The service must ensure it maintains privacy and dignity for all patients who receive care within the emergency department.
Regulation: Regulation 10 (1)
⚠ Patients were being cared for in additional designated areas on the emergency department’s corridors, which meant there was reduced privacy and dignity for patients and some patients even shared a corridor space. It was difficult to maintain patient’s privacy and dignity due to overcrowding.

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Well-led
The service should ensure that continues to work closely with all system partners to tackle the capacity pressures on urgent and emergency care in the integrated care system.
Should-do action 2 of 4
Should do
Caring
The service should continue to improve the staffing of its patient champion roles within the emergency department.
Should-do action 3 of 4
Should do
Responsive
The service should consider how it can improve facilities to meet the personal care needs.
Should-do action 4 of 4
Should do
Safe
The service should ensure that cleaning schedules are completed appropriately.