Source · CQC inspection
Domiciliary Care Service
Provider Rotherham Doncaster and South Humber NHS Foundation Trust
Type NHS Healthcare Organisation
Region Yorkshire & Humberside
Last inspected 25 Jan 2018
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Good
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Should-do actions (5)
Should-do action 1 of 5
Should do
Safe
We discussed adding a brief summary of information to each person's medication profile, to help make sure all staff kept this in mind when administering people's medicines.
Should-do action 2 of 5
Should do
Responsive
Overall, we found that there was further work to do to make sure people were better supported to follow their interests and take part in activities that they liked, that were socially and culturally relevant and appropriate to them. This included having more access to the wider community, and where appropriate, to have access to education and work opportunities.
Should-do action 3 of 5
Should do
Responsive
In addition to the record of formal complaints, the registered manager undertook to introduce a local document for staff to record issues and concerns, so the registered manager could view them when they visited each setting and ensure they were resolved. They added that they would address this at the next staff meeting and discuss it at the next relatives' meeting in February.
Should-do action 4 of 5
Should do
Well-led
The absence of visible managers on a day to day basis in one supported living setting had led to a period when there was a lack of cohesion and there was work for the registered manager to do to address the issues arising as a result of this.
Should-do action 5 of 5
Should do
Well-led
At the last inspection we identified engagement with some people's relatives as an area for improvement, and at this inspection we found there was still further work to do on this.