Source · CQC inspection
Westminster Surgery
Provider Cheshire and Wirral Partnership NHS Foundation Trust
Type NHS Healthcare Organisation
Region North West
Last inspected 25 Apr 2017
Overall rating: Good View full CQC report
Domain ratings
Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-led
Good
Earlier inspection findings
Should-do actions (10)
Should-do action 1 of 10
Should do
Safe
Provideclearguidancetostaffconcerningthebodytocontactforadviceaboutpossiblesafeguardingconcernsandensureallrequestsforinformationforsafeguardingmeetingsandtheresponseareplacedonpatients’records.
Should-do action 2 of 10
Should do
Safe
Thehealthandsafetyriskassessmentspecifictothepracticeshouldcontainmoredetailaboutpossiblerisksandhowtheyaretobemitigated.
Should-do action 3 of 10
Should do
Safe
In-housetestsofthefirealarmandemergencylightingshouldconsistentlytakeplaceattherecommendedfrequencies.
Should-do action 4 of 10
Should do
Effective
Aplannedprogrammeofauditsshouldbeputinplace.
Should-do action 5 of 10
Should do
Effective
ThesalariedGPshouldhaveanin-houseappraisalinadditiontotheexternalappraisalprocess.
Should-do action 6 of 10
Should do
Effective
Theplansinplaceforimprovingthepatientrecallsystemstoensurepatientsarerecalledformonitoringlong-termconditionsandroutinescreeningforcancershouldbeperiodicallyreviewedtoensuretheyareeffective.
Should-do action 7 of 10
Should do
Effective
Arecordshouldbemaintainedofallclinicaltrainingprovidedtoassistwithmonitoringtrainingneeds.
Should-do action 8 of 10
Should do
Responsive
Informationabouthowpatientscanmakeacomplaintshouldbemoreeasilyaccessibleontheprovider’swebsite.Theprocedureshouldincludethecontactdetailsofwhocomplaintsshouldbedirectedtoatthepracticeandarecordshouldbemadeofthedateresponsesweremadetocomplainants.
Should-do action 9 of 10
Should do
Well-led
Thesystemsforgatheringpatientfeedbackshouldbereviewedtoensurethatthisinformationisroutinelysought.
Should-do action 10 of 10
Should do
Responsive
Thewebsiteshouldcontaininformationtodescribetheservicesofferedforpatientssuchasthestaffavailable,clinicsanditshouldprovidehealthpromotioninformation.