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Liverpool Walk in Centre

Provider Mersey Care NHS Foundation Trust Type NHS Healthcare Organisation Region North West

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 3 must-do 6 should-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Safe
Ensure care and treatment is provided in a safe way to patients with regard to ensuring there are systems to make sure that documents to authorise medicines are completed.
Regulation: Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment
⚠ The provider was failing to ensure care and treatment was provided in a safe way. In particular; The templates used for Patient Group Directives (PGDs) were not from the current provider and there were some staff signatures missing from the sample we viewed.
Must-do action 2 of 3
Must do
Effective
Ensure persons employed in the provision of the regulated activity receive the appropriate supervision necessary to enable them to carry out their duties.
Regulation: Regulation 18 HSCA (RA) Regulations 2014 Staffing
⚠ The provider did not ensure that staff received appropriate ongoing or periodic clinical supervision in their role to make sure competence is maintained.
Must-do action 3 of 3
Must do
Well-led
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Regulation: Regulation 17 HSCA (RA) Regulations 2014 Good governance
⚠ The provider was failing to establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care. In particular: The provider did not have an overall comprehensive programme of quality improvement activity that included the Walk in Centres. There was no systematic programme of clinical …

Should-do actions (6)

Recommended improvements to enhance service quality.

Should-do action 1 of 6
Should do
Safe
Review the significant event reporting system to ensure staff receive feedback when an incident has been reported.
Should-do action 2 of 6
Should do
Safe
Review the systems and processes in place to ensure the right skill mix is in place across each of the Walk in Centres when staff are moved to cover for staff absence. This review should include the views of all clinical staff.
Should-do action 3 of 6
Should do
Safe
Review the suitability of the premises and ensure all areas are fit for the purpose for which they are being used. The provider should review the fire safety risk assessments for the Liverpool Walk in Centre and ensure that any actions required are complete and ongoing fire safety management is effective.
Should-do action 4 of 6
Should do
Safe
Review the system in place for disseminating safety alerts to all member to ensure there is evidence and monitoring in place that actions when required have been completed.
Should-do action 5 of 6
Should do
Responsive
Review the waiting times for patients for initial assessment/triage to treatments. The provider should improve these waiting times so that services are responsive to the needs of children and young people across each of the Walk in Centre locations.
Should-do action 6 of 6
Should do
Responsive
Review the service complaint handling procedures and establish an accessible system for informing patients how to make a complaint.

Location details

CQC ID: RW4X5
Local authority: Liverpool
Region: North West

Inspection report

Type: Comprehensive inspection
Rating: Requires improvement
Actions: 3 must-do 6 should-do
AI-extracted 3 Jun 2026