Source · CQC inspection

Humber Primary Care

Provider Humber Teaching NHS Foundation Trust Type NHS Healthcare Organisation Region Yorkshire & Humberside Last inspected 3 Jan 2024

Overall rating: Good View full CQC report

Domain ratings

Five CQC key questions

Safe

Good

Effective

Good

Caring

Good

Responsive

Requires Improvement

Well-led

Good

Earlier inspection findings

pre-2024 framework · 1 must-do 2 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1

Must do

Safe

Ensure that care and treatment is provided in a safe way to patients.

Regulation: Regulation 12 (Safe care and treatment)

⚠ There was additional evidence that safe care and treatment was not being provided. In particular: • Significantly poor telephone access for patients • High numbers of patients attending accident and emergency departments compared to local and national averages.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2

Should do

Responsive

Continue to review and improve patient satisfaction with access by phone and appointment availability.

Should-do action 2 of 2

Should do

Responsive

Continue to review the amount of patients attending accident and emergency.

Location details

CQC ID: RV9Y7

Local authority: East Riding of Yorkshire

Region: Yorkshire & Humberside

Inspection report

Type: Targeted assessment

Date: 3 January 2024

Rating: Good

Actions: 1 must-do 2 should-do

AI-extracted 2 Jun 2026