Source · CQC inspection
The Royal Marsden - Sutton
Type NHS Healthcare Organisation
Region London
Last inspected 16 Jan 2020
Overall rating: Outstanding View full CQC report
Domain ratings
Safe
Good
Effective
Outstanding
Caring
Outstanding
Responsive
Good
Well-led
Outstanding
Earlier inspection findings
Should-do actions (12)
Should-do action 1 of 12
Should do
Safe
The trust should consider how to provide annual mandatory training updates to porters to ensure all receive this.
Should-do action 2 of 12
Should do
Safe
The trust should consider reviewing staffing levels and arrangements for the bereavement and patient advice and liaison service (PALS).
Should-do action 3 of 12
Should do
Effective
The trust should consider provision of formal training to PALS staff who hold bereavement meetings with families following a death.
Should-do action 4 of 12
Should do
Responsive
The trust should investigate how end of life care complaints are collated to enable full analysis.
Should-do action 5 of 12
Should do
Responsive
The trust should consider how to provide additional quiet spaces or rooms for grieving relatives on the Sutton site.
Should-do action 6 of 12
Should do
Safe
The services should improve mandatory training rates for staff.
Should-do action 7 of 12
Should do
Safe
The services should improve safeguarding training rates for medical staff across the end of life core service.
Should-do action 8 of 12
Should do
Safe
The trust should improve nurse vacancy rates and unfilled shift rates.
Should-do action 9 of 12
Should do
Effective
The trust should improve staff appraisal rates.
Should-do action 10 of 12
Should do
Safe
The trust should improve medical documentation and all records should be stored securely.
Should-do action 11 of 12
Should do
Responsive
The trust should improve responses to complaints within time frames set by the trust.
Should-do action 12 of 12
Should do
Safe
The services should improve safeguarding training rates for medical staff.