Source · CQC inspection
Croydon University Hospital
Provider Croydon Health Services NHS Trust
Type NHS Healthcare Organisation
Region London
Last inspected 25 Jun 2026
Location rating: Requires Improvement View location on CQC
Location ratings by domain
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
CQC assessments indexed
Requires Improvement
The service is not performing as well as it should and we have told the service how it must improve.
Ratings by service
Urgent and emergency services
Requires Improvement
Maternity
Requires Improvement
Medical care (Including older people's care)
Requires Improvement
Medical care (Including older people's care)
Requires Improvement
Urgent and emergency services
Requires Improvement
Urgent and emergency services
Requires Improvement
Regulatory breaches & enforcement
Warning notice
Overall
As a result of these concerns, we issued a warning notice on 24 April 2025.
Warning notice
Overall
Following our assessment, we issued a warning notice under section 29A of the Health and Social Care Act 2008 on the registration of maternity services at Croydon University Hospital.
Breaches identified (9)
Breach
Overall
We saw improvements had been made; however, the service remained in breach of this regulation.
Breach
Overall
The service was previously in breach of the legal regulation in relation to privacy and dignity.
Breach
Overall
We found that the service had put in mitigations to improve patient safety, however, the service remained in breach of this regulation.
Breach
Safe
We rated the service as requires improvement due to new breaches of safe care and treatment, leadership and good governance.
Breach
Overall
Improvements in governance were not found the service remained in breach of regulation.
Breach
Overall
Whilst the service had improved in a number of places since the last assessment at this assessment we still found breaches of legal regulations.
Breach
Safe
We found eight breaches of the legal regulations in relation safe care and treatment, consent, premises and equipment, medicines management and good governance as well as staffing at this assessment.
Breach
Safe
We found new breaches of regulation in relation to safeguarding and Mental Capacity Act, safe care and treatment and privacy and dignity.
Breach
Well-led
At the last assessment the service was in breach of regulation relating to good governance and this was a continued breach at this assessment.
Most recent report indexed for actions
Type: Location
Date: 22 February 2023
Rating extracted from this report: Requires Improvement
Actions indexed:
8 should-do
AI-extracted 3 Jun 2026
Earlier inspection findings
Should-do actions (8)
Should-do action 1 of 8
Should do
Safe
The trust should ensure that staff have completed the GAP and GROW training.
Should-do action 2 of 8
Should do
Safe
The trust should ensure equipment including emergency equipment are regularly maintained and checked in line with trust policy.
Should-do action 3 of 8
Should do
Safe
The trust should ensure medicines are stored and managed appropriately, and medicines fridge temperatures were monitored and recorded in line with the trust requirements.
Should-do action 4 of 8
Should do
Well-led
The trust should continue to address the high vacancy and turnover rates in maternity staffing.
Should-do action 5 of 8
Should do
Well-led
The trust should ensure staff receive an annual appraisal.
Should-do action 6 of 8
Should do
Well-led
The trust should review the number of student midwives in the maternity service and ensure there were no delays in the completion of student midwives’ proficiencies.
Should-do action 7 of 8
Should do
Well-led
The trust should ensure policies, guidelines and procedures are reviewed and follow national guidance.
Should-do action 8 of 8
Should do
Safe
The trust should ensure an environmental risk assessment is carried in all maternity areas and emergency call bells are ligature free.