Source · CQC inspection

Countess Mountbatten House

Provider University Hospital Southampton NHS Foundation Trust Type NHS Healthcare Organisation Region South East

Overall rating: Good  View full CQC report

Domain ratings

Five CQC key questions
Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-led
Good

Earlier inspection findings

pre-2024 framework · 5 should-do

Should-do actions (5)

Recommended improvements to enhance service quality.

Should-do action 1 of 5
Should do
Effective
Staff have training in the use of the electronic patient recordsystem to enable them to access information as needed.
Should-do action 2 of 5
Should do
Well-led
Strategies are developed to provide support for the families of those who were cared for by the service in the community.
Should-do action 3 of 5
Should do
Well-led
The hospice at home service is developed with partners, as an integral component of community end of life care.
Should-do action 4 of 5
Should do
Safe
Arrangements for the monitoring of the storage of medical gases, used by the Hospice, should be improved to ensure it is safe and secure.
Should-do action 5 of 5
Should do
Safe
The service should review the procedures records and audit of controlled stationery.

Location details

CQC ID: RHM04
Local authority: Hampshire
Region: South East

Inspection report

Type: Comprehensive inspection
Rating: Good
Actions: 5 should-do
AI-extracted 2 Jun 2026