Royal Bournemouth Hospital

The trust should continue to prioritise improving on their published Workforce Race Equality Standard results ensuring that black and minority ethnic staff do not experience higher levels of bullying, harassment or discrimination.

The service should continue to prioritise meeting the national emergency department target of admitting, transferring or discharging 95% of patients within four hours of arrival.

All staff should receive safeguarding training at the level appropriate to their role.

Complaints should be routinely investigated within the trust’s agreed timescales.

The service should further consider how to ensure that learning from never events is sustained and mitigates the risk of similar incidences in the future.

Food and fluid charts should be routinely completed in full to give an accurate picture.

The interface between paper and electronic risk assessments should be reviewed to mitigate the risk of staff using concurrent recording systems.

The trust should continue to review their medicines management policies to promote the consistent safe storage of medicines across the service.

The trust should continue work to support staff’s understanding of where a mixed sex breach may occur and how and when it should be reported.

The trust should continue working with partners to reduce delayed transfers of care from hospital.

The hospital should continue work to ensure ‘this is me’ booklets are always completed.

The trust should continue to undertake actions to improve compliance with patient electronic nurse assessments.

The trust should review storage of clean items in the sluice areas.

The trust should continue to raise staff awareness of the need to offer patients the facilities to wash their hands prior to meals.

The trust should continue raising awareness of the need to store patients’ records securely.